Welcome to Airlix Help & Support

At Airlix, we want to make buying your next air conditioner as smooth and hassle-free as possible. Whether you are choosing between a 1.5 Ton or 2 Ton inverter, tracking an order, or looking for warranty information, we are here to help.

🚚 Shipping & Delivery

• Where do you deliver? We deliver to all residential and commercial addresses across Pakistan.

• What are the shipping charges? Delivery is 100% Free nationwide. There are absolutely no hidden handling fees or surprise costs at checkout.

• How long will my order take? Standard delivery typically takes 3 to 5 business days, depending on your city. Our logistics team will call you to confirm your availability before bringing your appliance to your doorstep.

💳 Payment Methods

We support secure and convenient local payment options to give you complete peace of mind:

• Cash on Delivery (COD): Pay securely in cash only after the product safely reaches your doorstep.

• Bank Transfer: Direct bank transfer options are available at checkout if you prefer digital payment.

🛡️ Product Authenticity & Warranty

• Are your products genuine? Yes. Airlix only deals in 100% original, brand-new products in their factory-sealed boxes.

• How does the warranty work? Every single air conditioner comes with its official manufacturer warranty card inside the box (valid for official brands like Haier, Gree, etc.). This warranty is fully claimable through the official brand service centers anywhere in Pakistan.

• Does Airlix provide installation? No, standard installation is handled directly by the official brand's service technicians to ensure your manufacturer warranty remains completely valid.

📞 Still Need Assistance? Contact Our Team

If you have questions about choosing the right AC model or need an update on a pending delivery, our customer care team is just a message away.

• WhatsApp Support: +92 348 7477556 (Available 10:00 AM to 8:00 PM)

• Email Support: airlix.pk@gmail.com

• Response Time: We aim to reply to all digital queries within 2 to 4 hours during standard business hours.